Leslie Wong
Voice broker
Hong Kong

"After completing my degree in Vancouver, I decided to pursue a career in the financial markets so I joined ICAP's training programme. I remember the first time I sat on a desk and was amazed by how the voice brokers are able to hear ten different voices over the phone, but after a while you do get used to it; you recognise your clients' voices and pick it up from there. Broking is all about the relationships you build with your clients, the stronger the relationship the more they trust you and they give you the business over your competitors. It's certainly not a 9-5 job, it's very exciting and every day is different."